Widerrufsrecht
💳 Return and Refund Policy – Arlisse
Last updated: June 8, 2026
At Arlisse, your satisfaction is our priority.
If you are not fully satisfied with your purchase, we are here to help.
Return Period
You have 30 days from the date of delivery to request a return.
Products must be unused, in their original packaging, and include all accessories, tags, manuals, protective seals, or original materials when applicable.
Non-Returnable Items
The following items cannot be returned:
Clearance or final sale products
Gift cards
Personalized or customized items
Opened, used, or damaged items for hygiene or safety reasons
Beauty, fragrance, personal care, or hygiene-related products that have been opened or used
Items returned without original packaging or missing accessories
Return Procedure
To request a return, contact us at:
📧 service@arlisse.com
Please include the following information:
Order number
Full name
Reason for return
Photos or videos, if the product is defective, damaged, or incorrect
Our team will respond within 3 business days with detailed return instructions.
Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, or incorrect.
Refunds
Once the returned product is received and inspected, you will be notified by email.
If approved, your refund will be issued to the original payment method within 7 business days.
Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.
Exchanges
Exchanges are only accepted for defective, damaged, or incorrect items.
If you need an exchange, please contact us at:
Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery.
You must provide:
Order number
Clear photos or videos of the issue
A brief explanation of the problem
If the issue is confirmed, Arlisse will cover the replacement or return shipping costs.
International Orders
For international purchases, shipping fees, customs duties, taxes, and import charges are non-refundable, except in the case of an error on our part.
Questions?
If you have any questions about returns or refunds, please contact us: